1. Privacy Policy

At eConfirme LLC ("eConfirme," "we," "our," or "us"), one of our main priorities is the privacy of our visitors and users. This document contains information on the types of information that are collected and recorded by eConfirme and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@econfirme.com.

By using our platform, you agree to the collection and use of information in accordance with this policy. We are committed to transparency and giving you control over your data.

2. Information We Collect

We collect information that you provide to us directly, such as when you create an account, use our services, or contact us for support. We also collect information automatically when you use our platform.

Information You Provide Includes:

Contact information (name, email address, phone number)
Account and billing details
Business information necessary for our e-commerce order management services
Support messages and communications
Payment information (processed securely through Stripe - we do not store your full payment card details)
Integration credentials (API keys, access tokens) for connecting your e-commerce stores

Information Collected Automatically Includes:

Usage logs and diagnostics (IP address, browser, timestamps)
Cookies and analytics identifiers
Device and browser information
Pages visited, features used, and interaction patterns

Order and Customer Data

When you connect your e-commerce stores (Shopify, WooCommerce, LightFunnels, YouCan, Google Sheets), we process order and customer data to provide our services. This includes order details, customer information, shipping addresses, product information, and transaction history. This data belongs to you—we process it solely to deliver the services you've requested.

3. How We Use Information

We use the collected information to provide and improve our services:

To provide and maintain our order management platform
To process payments and manage subscriptions through Stripe
To integrate with your e-commerce stores and shipping providers
To automate order confirmations and shipping updates
To manage your account and control team member access
To communicate with you about your account and our services
To improve our platform and develop new features
To detect and prevent fraud or security issues
To comply with legal obligations

4. Sharing and Third Parties

We do not sell your personal information. We may share your information with:

Payment Processors: Stripe for payment processing (subject to Stripe's Privacy Policy)
E-commerce Platforms: Your connected stores (Shopify, WooCommerce, etc.) via API integrations
Shipping Providers: Shipping companies you connect for order fulfillment
Service Providers: Third-party services that help us operate our platform (hosting, analytics, email services) under strict confidentiality agreements
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.

6. Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for data in transit
Encrypted storage for sensitive data
Regular security audits and updates
Access controls and authentication
PCI DSS compliance for payment processing
Secure API integrations

While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information.

7. User Controls

You have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to processing of your data
Request data portability
Withdraw consent for data processing
Opt-out of marketing communications

To exercise these rights, please contact us at support@econfirme.com. We will respond within 30 days.

8. Log Files

eConfirme follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

9. Cookies and Web Beacons

Like any other website, eConfirme uses cookies. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. For more information, please see our Cookie Policy.

10. Third-Party Privacy Policies

eConfirme's Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options.

11. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. eConfirme does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately at support@econfirme.com and we will do our best efforts to promptly remove such information from our records.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@econfirme.com or call our support line at +212 709 130391.