1. Agreement to Terms

By accessing or using eConfirme's Software-as-a-Service platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using our Service, you agree to comply with and be bound by these Terms.

2. Description of Service

eConfirme provides a Software-as-a-Service platform for order management, shipping integrations, and automation of order confirmations. Our Service integrates with various e-commerce platforms (Shopify, WooCommerce, LightFunnels, YouCan, Google Sheets) and shipping providers.

3. Account Registration

To use our Service, you must:

Provide accurate, current, and complete information
Maintain and update your account information
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Be at least 18 years old or have parental consent

4. Acceptable Use

You agree not to:

Use the Service for any illegal or unauthorized purpose
Violate any laws in your jurisdiction
Transmit any viruses, malware, or harmful code
Attempt to gain unauthorized access to the Service
Interfere with or disrupt the Service or servers
Reverse engineer, decompile, or disassemble the Service
Use the Service to send spam or unsolicited communications
Impersonate any person or entity

5. Subscription and Payment

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Subscription fees are billed in advance on a monthly or annual basis.

5.2 Payment Processing

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for subscription fees.

5.3 Price Changes

We reserve the right to modify subscription prices. Price changes will be communicated at least 30 days in advance. Continued use of the Service after price changes constitutes acceptance.

5.4 Refunds

Refund policies are outlined in our Refund Policy. Generally, subscription fees are non-refundable except as required by law.

6. Data and Content

6.1 Your Data

You retain ownership of all data you upload or transmit through the Service. You grant us a license to use, store, and process your data solely to provide the Service.

6.2 Data Backup

While we implement backup systems, you are responsible for maintaining your own backups of important data.

6.3 Data Deletion

Upon account termination, we will delete your data within 30 days, except where retention is required by law.

7. Third-Party Integrations

Our Service integrates with third-party platforms and services. Your use of these integrations is subject to the terms and conditions of those third parties. We are not responsible for the availability, functionality, or content of third-party services.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. We may perform maintenance that temporarily interrupts service. We are not liable for any downtime or service interruptions.

9. Intellectual Property

The Service, including all software, designs, text, graphics, and other content, is owned by eConfirme LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, eCONFIRME SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE.

11. Indemnification

You agree to indemnify and hold harmless eConfirme LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account if:

You violate these Terms
You fail to pay subscription fees
You engage in fraudulent or illegal activity
Required by law or court order

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

13. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with applicable arbitration rules, except where prohibited by law.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us at support@econfirme.com or call our support line at +212 709 130391.